Refund policy

RETURN & EXCHANGE POLICY

Return & Exchange Window
We accept returns and exchanges within 14 days of delivery. Items must be postmarked within this timeframe to be eligible.

Eligible Items

To qualify for a return or exchange, items must be:

• Unworn, unused, and in original condition

• Free of scuffs, marks, creases, or odors

• Returned in original packaging (including shoe box and any dust bags)

Heels that show signs of wear will not be accepted.

Exchanges

• Exchanges are accepted within 14 days of delivery

• Exchanges are subject to product availability

• If the requested exchange item is unavailable, a store credit will be issued

  Returns

  • Approved returns will be refunded to the original form of payment

  • Original shipping fees are non-refundable

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

    Final Sale Items

    • Sale items, promotional items, and gift cards are final sale and not eligible for return or exchange

    Damaged or Incorrect Items

    If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.